Frequently Asked Questions (FAQ)

1. How can I place an order?

  • You can order directly through my webshop. Simply choose the artwork or product you love, select the available size or option, and add it to your cart.

2. What payment methods do you accept?

  • Currently, I accept credit card payments, PayPal, and bank transfers.

3. How long does it take to receive my order?

  • Processing times depend on the type of artwork you order.

  • Studio Prints, Illustration Prints and Calendars are printed and prepared by me in my own studio. These orders are usually ready to ship within 3–5 business days.

  • Limited Edition Fine Art Prints are professionally produced by a specialised fine art print lab. They are shipped to me first so I can personally inspect, sign, number and carefully package each artwork before sending it to you. Because of this process, Limited Edition orders usually take around 2–6 weeks.

  • Shipping time after dispatch depends on the destination.

4. Where are your prints produced?

  • My Studio Prints, Illustration Prints and Calendars are printed by me personally in my studio using carefully selected professional art and photo papers.

  • My Limited Edition Fine Art Prints are produced by a professional fine art print lab using archival, gallery-quality printing methods and premium fine art paper.

  • Every Limited Edition print is personally inspected, signed and numbered by me before shipping.

5. How are orders packaged?

  • Every order is carefully checked and packaged by me before it leaves my studio.

  • Prints are protected with suitable packaging materials to help keep them safe during transport.

  • Limited Edition artworks also include a Certificate of Authenticity and a personal note.

6. What should I do if my order arrives damaged?

  • Please contact me as soon as possible and include photographs of both the damaged artwork and the packaging.

  • I will review the situation with you and find the most appropriate solution, such as a replacement or refund.

7. What is the difference between Studio Prints and Limited Edition Prints?

  • Studio Prints are produced by me in my own studio and are available as open edition artworks. They offer an accessible way to bring my work into your home while still receiving a print that has been personally produced and checked by me.

  • Limited Edition Fine Art Prints are produced in strictly limited quantities using archival, gallery-quality materials. Each piece is individually signed and numbered and comes with a Certificate of Authenticity.

  • Once a Limited Edition is sold out, it will not be reproduced in that edition.

All artworks and conceptual works are the property of CREATIVE HAND DESIGN - Szilvia Horváth and are protected by copyright. No work, image, or content on this website should be reproduced or used in any way, personally, commercially, or otherwise, without explicit permission. All works, whether licensed or sold, remain the property of Creative Hand Design